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Presale Service |
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Customers can get comprehensive information about the
products through all sorts of channels before they purchase
the Hansun's products, such as products' consultation,
fax service, networks' information, and telephone consultation
and so on. Our company also can design relative solutions
according to the requirements of customers for free. |
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Sale Service |
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technical support telephone is in service for 7*24 hours
supposed contacting with our technicians for support and
solutions. |
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Comprehensive Customers' Files |
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Guangzhou Hansun used The Guangzhou Chinese letter
uses the user registration receipt card and the service
card union form for the legitimate customer establishment
complete history file, provides the unimpeded technical
support and the post-sale service |
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Customers Feedback |
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Guangzhou Hansun has set up after-sale service Dept.
for technical support, information of customers' feedbacks
and problems , it also collects and handles the customers'
advice and suggestions at the first time. |
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After-sale Service |
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To provide the customers high-efficiency and timely
technical support and after-sale service by our technical
service Dept. with the support of the center Dept. |
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Long-distance Maintenance |
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We call you back in an hour, and will solve the problems
as soon as possible. |
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Quick Response |
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We shall visit the customers whose problems can
not be solved by calling our support hotline at a quick
speed until getting satisfy of the customers.
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Technical Support |
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We shall provide the technical support for the customers
in the long term. |
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Users’ Survey |
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Double users' survey can ensure the service Guangzhou
Hansun has promised. Service network units evaluate servicemen's
performance based on their service. Service supervisory
Dept. in Guangzhou Hansun head company is responsible
to survey users and control all the companies and agencies'
service directly and comprehensively. |
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Support to Dealers |
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Including the training, technical supporting and information
supporting to dealers. |
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Service Supervision |
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Special service supervising organization—service supervision
Dept. to make sure the quality in every service process,
and to regulate or follow up the customers' feedback in
time. |
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